It was one of the most anticipated new services to arrive on UK shores since 3G. And understandably, consumers couldn’t wait to see what 4G was capable of. But the UK’s only 4G service provider, Everything Everywhere (EE) has been plagued with customer complaints since the super-fast broadband network went live on 30th October.
The main problems reported by users include inability to connect to specific sites like Twitter, total inability to connect to the 4G network and issues getting hold of the correct SIM card. Numerous bloggers documented their attempts to access the 4G network, sometimes having to wait more than an hour to finally connect, if at all.
UK gadget website, Money4Machines, said folks have been looking to sell iPhone 4S devices to upgrade to the iPhone 5 and access 4G for weeks.
“People visit our site to sell mobile phones and tablets, usually to upgrade to the latest handset, laptop etc. We’ve had loads of folks looking to sell Samsung, HTC, Nokia and Apple devices specifically because they wanted a 4G capable device before 30th October.
Amid the 4G connectivity issues we’ve seen over the past week or so, it was clear EE needed to give their back-end systems a bit of attention, which they say they’ve now done. If they’ve really sorted everything out, they can certainly be forgiven for a few initial glitches!”
A statement released by EE on 6th November read,
“In a small number of instances in week one, a gap in a process on SIM distribution has delayed customers in accessing the EE network. We have now identified the teething problem in this process and a dedicated team has resolved all issues it created on a customer-by-customer basis.’